Termination form

Your login credentials

Which account do you want to terminate?

Email Address of the account

Password of the account

Second Factor of the account

Note

Without entering the corresponding password, you cannot authorize yourself as an account holder. For security reasons, Posteo does not store personal data. Therefore, such data cannot be used to verify the termination authorization.

If you have forgotten your password, please contact customer support.

Type and time of the termination

Select a date for the termination

Regardless of which type of termination is selected, a reason is not required - even for an extraordinary termination with immediate effect.

I would like to terminate the account immediately

I would like to terminate the account in 14 days

I would like to terminate the account at the end of the month

I would like to terminate the account once my account credit has been depleted

Please save all data (emails, addresses, calendar entries) that you need before the . All data stored by us will be completely and permanently deleted from our servers on the date specified.

Important notice

Your account will be permanently deleted 14 days after your desired date of termination () on the . Up until this date, you can still log in and continue to use your account as usual.

Remaining credit

Decision regarding your remaining credit

Your credit will have run out by the designated date of termination.

You have XX EUR credit remaining.

Please let us know what to do with your remaining credit:

I would like my remaining credit refunded. Please provide details for the refund in this field (your name und bank details). If you paid via PayPal within the last 180 days, we can cancel your PayPal payment. In this case, please provide us with the email address associated with your PayPal account. We reserve the right to refund individual payments only to the corresponding payment method in which we received payment (PayPal, bank accounts, etc.) to avoid misuse.

I would like you to donate my remaining credit to an NGO

I would like to donate my remaining credit to Posteo

Refunds can take up to 14 days to be processed.

Important notice

Why do we need you to provide us with your bank account information? We do not connect payment data with email accounts - even if you recently paid, we do not know which payment corresponds to your email account. We have anonymised all payments

Privacy notice: the data that you provide us in this termination form (name, bank account or PayPal address) will be deleted from our system once the email account has been deleted. Payments must remain in our accounting for commercial law and tax purposes, albeit without any connection to an email account.

We have already received a valid termination. You can terminate the account again to apply a new reason for the termination.

You will receive an email confirmation after submitting this termination that will inform you again that you have terminated the account on and all remaining data will be deleted on .

Remaining credit will be refunded after receiving the termination if you have designated as such above.

Any data you need to back up must be saved by .

Thank you for submitting your request to terminate the account on at

Download the Termination Receipt

Download the Termination Confirmation

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Your termination could not be processed.

Please review the information you have submitted.

Please enter the one-time password.