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How do I receive a delivery confirmation (DSN)?

When you send an email, you can ask for a delivery confirmation (DSN). The incoming server will then notify you that the email you sent has been received.

Even if you don't activate this function, you will always receive a notification if the sending of an email is delayed or if an email cannot be sent.

In this help article you will learn how to receive a delivery confirmation (DSN).

Table of contents

How to receive a delivery confirmation for a single email

To request a delivery confirmation for a single email in Posteo webmail, follow these steps:

  1. Click on Compose.
  2. Below the subject line, check the box next to Delivery status notification.
    If you don't see the option, click on the box with the arrow next to the subject line. On a smartphone, tap on More Options.
  3. Compose and send your email.

Done. You have requested a delivery confirmation for a single email.

As soon as the email has been successfully transmitted to the recipient's server, you will receive a confirmation via email.

How to receive a delivery confirmation automatically for every email

To automatically receive a delivery confirmation for every email you send, follow these steps:

  1. Open Settings.
  2. Click on My account.
  3. Open the Autoreply menu.
  4. In the section under the header Always request a delivery confirmation (DSN), click on the button that reads "Always request a delivery confirmation (DSN)" activate.

Done. Starting immediately, our server will automatically request a delivery confirmation for every email you send - including when you use a local email client or an app.

Frequently asked questions

How do I tell if I've received a delivery confirmation?

Delivery confirmations are automatic notifications sent by the email system and look similar to error messages. DSNs that come from the Posteo server have the subject line Successful Mail Delivery Report. DSNs from other email servers could have different subject lines.

I requested a delivery confirmation, but didn't receive one. What now?

Very few incoming servers fail to send delivery confirmations when requested. If you haven't received an error message, you can still generally assume that the email was sent.

What does the recipient have to do to ensure that I receive a delivery confirmation?

You will receive a delivery confirmation (DSN) without the recipient having to do anything. A DSN is an automated, server-generated message and not a Return receipt, which a recipient confirms themselves.

I'd only like to receive a delivery confirmation (DSN) automatically when sending emails on Posteo webmail. Will that work?

If you'd only like to automatically request delivery confirmations for emails that you send on Posteo webmail, follow these steps:

  1. Open Settings
  2. Click on Preferences.
  3. Open the Composing Messages menu.
  4. Check the box next to Always request a delivery status notification.