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This article is tagged with:Email clientsiOSiPadiPhoneSmartphone

How do I prevent my iPhone or iPad from automatically deleting emails in the trash?

Do you access your email account using an iPhone or iPad? If so, you should be aware that the iOS operating system automatically deleted emails in the trash after a week. As a matter of principle, Posteo never deletes emails that are saved in your account.

In this help article you will learn how to deactivate the automatic deletion of trash contents on current iOS devices.

Not emptying the trash automatically

  1. Open the Settings
  2. Tap Mail
  3. Tap your Accounts
  4. Select your Posteo account
  5. Tap Account
  6. Open Advanced (at the bottom)
  7. Under Deleted messages tap Remove
  8. Select Never
  9. Navigate back one menu via Advanced
  10. Go back one menu via Account
  11. Confirm the change by tapping Done

That's it! Your iOS device will no longer automatically delete emails from your trash.

Older versions of iOS

iOS 11

  • Open the "Settings" of your iOS device
  • Tap "Mail, Contacts, Calendars"
  • Select your Posteo email account
  • Open the account settings
  • Tap "Advanced"
  • Open the "Remove" menu under "Deleted messages"
  • Select "Never"
  • Go back via "Advanced" and "Account"
  • Confirm the new settings by tapping "Done"

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