Do you access your email account using an iPhone or iPad? If so, you should be aware that the iOS operating system automatically deleted emails in the trash after a week. As a matter of principle, Posteo never deletes emails that are saved in your account.

In this help article you will learn how to deactivate the automatic deletion of trash contents on current iOS devices.

Not emptying the trash automatically

1. Open the Settings
2. Tap Mail
3. Tap your Accounts
4. Select your Posteo account
5. Tap Account
6. Open Advanced (at the bottom)
7. Under Deleted messages tap Remove
8. Select Never
9. Navigate back one menu via Advanced
10. Go back one menu via Account
11. Confirm the change by tapping Done

That's it! Your iOS device will no longer automatically delete emails from your trash.

Older versions of iOS

iOS 11

Related help articles

• Backup: How can I restore deleted emails?
• How do I synchronise Posteo notes with an iPhone or iPad?
• How do I set up Posteo on an iPhone, iPad or iPod?