Dear Posteo customers,

have you made any resolutions for the new year? We have a useful tip that only takes a few minutes. Activate or update the “forgotten password” feature for your Posteo account!

If you ever forget your Posteo password, you can use this feature to conveniently receive a new password via email or SMS.

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Activate the “forgotten password” feature

It’s very easy to activate. You can find this feature in the settings via “Password and security”. Once there, enter the mobile phone number or alternative email address you want us to send the new password to in case you lose it.

You have already activated this feature? Then make sure that your specified contact is still up-to-date. Simply enter your current mobile phone number or alternative email address, and you’re guaranteed to be up-to-date again.

You can find step-by-step instructions for activating and using the “forgotten password” feature in our help section: https://posteo.de/en/help/forgotten-password-feature

Access security for your email account

Our email address is the core of our digital identity: We log in to most online services with it and receive new passwords to our email address whenever we need them.

If, however, we forget the password for our own email address, we don’t have this option. That’s why it’s so important to activate the “forgotten password” feature and provide an alternative email address or mobile phone number for resetting the password.
In case you lose your password, you can then go to “Forgotten password?” to reset your password.

The feature is designed to be privacy-friendly, secure, and will give you immediate access to your account again if you need it.

Note: If you have activated your Posteo crypto mail storage, the reset does not work automatically because your emails are encrypted with the forgotten password. However, the feature authenticates you as an account user: our support will then be able to quickly help you regain access to your address in case of a lost password. Previously stored emails remain encrypted with the forgotten password. If crypto mail storage is activated, it is therefore especially important to remember your password.

Best regards
The Posteo Team

Dear Posteo customers and interested parties,

We have a transparency notice for you: we have updated our donations page. On this page, we document the organisations that we financially supported during the previous year (2021).

Over the past year, we donated a total of 59,500 EUR. Of this, 56,139.93 EUR constituted voluntary donations by Posteo. The remaining 3,361.07 EUR came from users that donated remaining credit when terminating their account.

In March 2022, we additionally donated 10,000 EUR for emergency humanitarian aid in Ukraine (Médecins Sans Frontières/UN Refugee Agency). These donations will only be listed in our transparency notes next year when we disclose the figures for 2022.

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It is important to us that we encourage social engagement and take responsibility as a company.
We therefore donate to carefully selected organisations in the fields of environmental and climate protection, digital freedom and freedom of expression, as well as refugee and humanitarian emergency aid.

Posteo donated to the following organisations in 2021:

UNHCR (UNO-Flüchtlingshilfe):
UNO-Flüchtlingshilfe is the German offshoot of the Office of the United Nations High Commissioner for Refugees (UNHCR). It ensures the survival of refugees in acute crisis situations with life-saving emergency measures. UNO-Flüchtlingshilfe thus provides for sufficient supplies of water, food and medicines in refugee camps or regions that are hard to access, for example.

Doctors Without Borders:
Doctors Without Borders was founded in France in 1971. The German section was added in 1993. Today, MSF (Médicins Sans Frontières) is an international network that provides emergency medical aid in over 70 countries. As a humanitarian medical organisation, Doctors Without Borders is committed to providing high-quality and efficient health care in countries where people’s survival is at risk due to diseases, wars and disasters.

Reporters Without Borders:
Reporters Without Borders engages itself worldwide for freedom of the press and freedom of information. The organisation documents violations against freedom of the press and supports journalists that are in danger. Reporters Without Borders combats censorship and restrictive media laws.

UNICEF – Living Schools:
The United Nations Children’s Fund (UNICEF) has been advocating for the health, education and rights of children and mothers in 190 countries since 1946. UNICEF is politically involved against the use of child soldiers and for protecting refugees and for implementing the Convention on the Rights of the Child. Posteo supports the project Living Schools in Malawi. Schools are being built there that are based on principles of ecological awareness, e-learning and participation in decision-making. The schools have their own water supply system for clean drinking water and sanitation, use solar energy and teach about environmental protection in their school gardens.

Netzpolitik.org:
netzpolitik.org is a journalistic platform for digital freedom rights and presents the important debates and developments about the internet. The platform documents how politics is changing the internet and society through regulation and the continued expansion of surveillance laws. With its work, netzpolitik.org wants to encourage people to become engaged for their digital freedom rights and an open society.

BUND:
Bund für Umwelt und Naturschutz Deutschland (BUND) is one of the largest German environmental organisations. Throughout Germany there are more than 2,000 voluntary BUND groups engaged with regional environmental topics. BUND is also engaged with climate protection, ecological agriculture and protection of threatened species, forests and water. BUND is the German member of the international environmental network, “Friends of the Earth”.

ECCHR:
The European Centre for Constitutional and Human Rights (ECCHR) is engaged with legal measures for human rights. The ECCHR lawyers’ aim is to hold state and non-state actors legally accountable for grave human rights abuses. Among others, the ECCHR was founded in 2007 by human rights lawyer Wolfgang Kaleck, who represents whistleblower Edward Snowden in Germany.

Posteo does business sustainably and is independent. Our service is financed entirely by our customers’ account fees. There are no investors or advertising partners at Posteo. You are what makes our involvement in these projects possible. We thank you very much for helping to make a difference.

Best regards,
The Posteo team