Posteo Help Help categories Article

This article is tagged with: Password and security

I forgot my password. What now?

If you access your emails using an email program, your password might be saved there. The following help articles explain how to retrieve your password from a program:

As a Posteo webmail user you can display your password in the settings of your browser, if you have saved your username and password in the browser.

If you have not saved your password and do not use an email program but have activated the forgotten password feature in the Settings, you can request a new password by SMS here. In this case, please note the warnings below.

If you have not supplied a mobile number, and can not obtain your password any other way, please contact Posteo support. We will attempt to help you. Please remember to supply an alternative contact method.

Warnings

If you have activated Posteo crypto mail storage, you can not use the “forgotten password” feature. Please contact our customer support.

Personal identities, signatures and sender details are individually encrypted at Posteo using your password. If you reset your password, you will need to add these once again in the settings under “Identities”.

Your email aliases are also individually encrypted using your password. They will remain after a password reset and continue to work. In the settings, however, they will be displayed encrypted.

If encryption of the address book and calendar is activated, a password reset will result in the loss of your contacts and calendar entries. You can restore this data in the settings of your account if you remember your old password.