Support at no additional charge
We attempt to answer all incoming questions within one working day.
Our office hours are weekdays from 9 a.m. to 5 p.m. (GMT). In emergencies (such as lost passwords) we also endeavour to reply outside these hours.
Have a look at our help section, where we explain the important features of our email service. We also offer answers to
frequently asked questions from
Have you forgotten your password? You can reset it yourself, if you previously added your mobile phone number. We also offer assistance, to recover a forgotten password from your computer.
Interested parties: If you would prefer to send us questions in an encrypted manner, you can use our public S/MIME or PGP key.
Please contact us via email@example.com.
Your contact person is: Sabrina Loehr
Further material is available upon request.
Posteo abuse team
If you would like to inform us of abusive use (e.g. phishing or spam) originating from a Posteo account, please send an email to firstname.lastname@example.org. Please forward us the original email itself, if appropriate. (Public S/MIME and PGP key)
If you would like to report abusive use originating from another provider's email address, you can find the relevant contact addresses at abuse.net.
You can send us a message here.
Our support team is there for you from 9 a.m. to 5 p.m. (GMT),
Monday to Friday.